Shipping & Returns
Due to upgrading our systems, orders may experience slightly longer delivery times and returns may take longer than usual to process. Orders received after 4pm on Tuesday 28 July will be delivered between Friday 7 August and Tuesday 11 August. We apologise for any inconvenience caused and appreciate your patience during this period. Once your order is ready, we’ll send an email confirming all the details of your delivery including tracking information.
Additional Information
Samples
Wallpaper samples are shipped free of charge via USPS and can take 1 - 2 days for processing and up to 6 business days to be received. We are unable to offer tracking on sample orders. If you do have a query about your order please contact our Customer Service team who will be more than happy to help.
Bespoke Murals
As bespoke murals are made to order, they will take 10-15 business days for printing, processing and shipping.
Upon Receipt of our items
All goods are stringently checked at our premises before shipping to ensure they meet our high quality standards. However, please check all products for color, design and quality, or imperfections.
With wallpaper these things must be checked before cutting or hanging the rolls, as we will not accept any claims after hanging or cutting of the product. We will not refund any amount of money for labor spent or incurred in hanging these wallpapers.
Returns
If you have received your order and would like to return it, please contact our Customer Service team on 800-554-0887 option 2 (Mon-Fri 9am - 5pm EST) and ask for a Returns Authorization number.
To be eligible for a return/refund, item(s) MUST be returned within 30 days of receipt in their original condition, please do not return opened items as we will be unable to process a refund.
Please note: We DO NOT accept returns on Wallpaper Samples as these are cut to order. Please contact us and we can let you know the best way to dispose of these items.
How to return to us
Unfortunately we are currently unable to offer free returns so all returns are at your own expense. All returns should be sent to the address below (please specify your order number on all returns).
Contact our Customer Service team on 800-554-0887 option 2 (Mon-Fri 9am - 5pm EST) and ask for a Returns Authorization number, then download and complete the returns form here and place in your parcel. Reseal your items well. Return to: No Two Houses Returns, 80 Micro Drive, Jonestown, PA 17038.
The goods will be deemed returned when received by No Two Houses, and we will issue a refund as soon as possible.
Returns for any other reason i.e. products are defective, will require us to examine the products prior to refunding the payment. We will do so within a reasonable time period, usually 30 days, and will always inform you of our decision.
